Shipping policy

At NOSSIVA, we aim to make every part of your shopping experience simple and convenient, from placing your order to receiving it.

Order Processing

Orders are processed after successful payment confirmation. Processing may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

Shipping

Available shipping methods, costs, and estimated delivery information are displayed during checkout based on your delivery destination.

Delivery may be affected by carrier operations, customs procedures, weather conditions, holidays, and other circumstances outside our control.

Tracking

When tracking is available, tracking information may be provided after your order has been handed over to the shipping carrier.

Delivery Address

Please carefully check your shipping information before completing your purchase. Incorrect or incomplete address details may result in delivery difficulties or delays.

Delayed or Missing Orders

If your order appears significantly delayed or you believe it may be missing, please contact us with your order details so we can assist you.

Damaged Orders

If an order arrives damaged, please contact us promptly and provide photographs of the packaging and affected product where possible. We'll review the situation and assist with the appropriate next steps.